Privacy Policy

Information We Collect

We may collect and process the following information:

• Full name
• Address
• Email address
• Telephone numbers
• Date of birth
• Identification documents
• Proof of address
• Financial information
• Employment information
• Property ownership details
• Tenancy information
• Correspondence records
• Website usage data

We may collect this information when:

• You instruct us to sell or let a property
• You enquire about a property
• You register with us
• You apply for a tenancy
• You use our website
• You communicate with us by telephone, email or social media

How We Use Your Information

We use personal information to:

• Provide estate agency and lettings services
• Arrange and conduct property viewings
• Market properties
• Progress property sales and tenancies
• Communicate with buyers, sellers, landlords and tenants
• Comply with legal and regulatory obligations
• Carry out identity verification checks
• Prevent fraud and financial crime
• Improve our services
• Respond to enquiries and complaints

Identity Verification, AML and Credit Reference Checks

As part of our legal and regulatory obligations, Flying Keys Ltd may carry out identity verification, anti-money laundering checks, affordability assessments and fraud prevention checks.

To assist with these checks, we may share personal data with trusted third-party providers including Creditsafe and TransUnion. These providers may supply information relating to identity verification, financial standing, fraud prevention and public record information where permitted by law.

This processing is carried out lawfully on the basis of:

• Compliance with a legal obligation
• Performance of a contract
• Legitimate interests relating to fraud prevention and risk management

Information obtained through these checks will only be used for legitimate business purposes including:

• Compliance with Anti-Money Laundering Regulations
• Tenant referencing and affordability assessments
• Fraud prevention and identity verification
• Compliance and risk management purposes

For more information on how these providers process personal data, please refer to their privacy notices:

Creditsafe: Privacy Notice | Creditsafe

TransUnion: Privacy Centre

Sharing Your Information

We may share your information with:

• Solicitors and conveyancers
• Mortgage brokers and lenders
• Contractors and maintenance providers
• Referencing companies
• Credit reference agencies
• Anti-money laundering providers
• Local authorities
• Utility providers
• Deposit protection schemes
• Regulatory bodies
• Professional advisers

Your information may also be shared with relevant third parties directly connected to your transaction where necessary to progress the sale, purchase, letting or management of a property, and where you have provided your consent or where we are legally permitted to do so.

We will only share information where necessary, relevant and lawful to do so.

Consent and Withdrawal of Consent

Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time.

You may withdraw consent by contacting Flying Keys Ltd using the contact details listed within this Privacy Policy.

Please note that withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal and may affect our ability to continue providing certain services where the information is required to progress your transaction or comply with legal obligations.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent where required

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting and regulatory requirements. Anti-money laundering records may be retained for a minimum of five years in accordance with legal obligations.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can control cookie settings through your browser preferences.

Security of Your Information

We are committed to ensuring that your information is secure. We have appropriate technical and organisational measures in place to protect personal data from unauthorised access, loss, misuse or disclosure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).

Website: Home

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory or operational changes.

Any updates will be published on this page.

Privacy Policy Last Reviewed: 13 May 2026